29th February 2021


In times of financial pressure and unpredictability in the hospitality industry, it might be difficult to consider the expense of developing and training a team.  As well as the initial cost outlay, the lost time in the field or on the job would also be a weighty consideration.

However, this mindset may be a false economy in the long term.  As technologies and workplace strategy methods improve, training and development provide a prime opportunity to align a team with the skills, knowledge, values, and abilities that will push your business to meet ambitious goals.  Rewarded with an employee who is more efficient, loyal, and innovative, a business that invests in its team has a great deal to gain.

Improved Performance and Confidence

Employees who undertake more training will find a deeper understanding of their role and the tasks expected of them.  Building skill in an employee will in turn increase their confidence.  A symbiotic relationship that continues to build and grow together.  Increased skills building confidence, promoting ever more skill.

Improved Moral

Investing in training shows that a business cares about the wellbeing and advancement of its employees.  It creates a supportive, caring environment.  An employee who feels valued and excited by future challenges will have a positive attitude towards its employer and the position they hold in the business.

Higher Retention

An employee who feels valued and invested in is more likely to stick around.  A trained, motivated employee will feel more loyal, reducing the cost of recruitment.

Strategic succession planning

With a trained, highly motivated employee, a business has the opportunity to challenge team members with more responsibility and bigger roles.  

The short-term investment cost of developing a team member has the long-term ripple effect of arming a business with a robust worker, ready for change, inspired to work innovatively and efficiently, and happy to support and promote their employer.